Terms of Service
The agreement between your organisation and ours: what eFirma provides, what you are responsible for, what it costs, and how either of us ends it.
Updated 1 July 202611 sections
Legal & terms
The paperwork behind the paperwork.
Four documents, written to be read rather than to be survived. Each one carries the date it last changed, and each section says in a sentence what it is doing before it says it in clauses.
The short version
Four commitments the documents below exist to hold us to.
Your documents stay yours
We host, seal and deliver them. We do not sell them, train on them, or read them outside the support you have asked for.
Evidence outlives the account
A document signed through eFirma keeps its effect and stays verifiable whether or not the workspace that sent it still exists.
Third parties are named
Message delivery, payments and hosting involve other companies. Each is listed, with what it does and what it can see.
Changes come with notice
Material changes reach workspace administrators at least 30 days ahead, and every document below carries the date it last moved.
The documents
All of it, in four places rather than one long one.
Privacy notice
What personal data eFirma holds — on the website, in a workspace and in the mobile app — why we hold it, who else touches it, how long it stays, and what you can ask us to do with it, including if you are a signer with no account.
Updated 24 September 202613 sections
Acceptable use policy
The short list of things eFirma must not be used for, the rules for sending in bulk, and what happens if a workspace breaks them.
Updated 1 July 20265 sections
Sub-processors
The companies that process data on our behalf so the service can run — what each one does, what it can see, and how you are told when the list changes.
Updated 24 September 20264 sections
If something here matters to you
Ask, and a person answers.
Procurement reviews, a signed copy on letterhead, a clause your counsel wants explained, or an Amharic version — all of it is a reply to an email rather than a form. We answer within five working days.
Terms, contracts and signed copies[email protected]
Privacy, data requests and sub-processors[email protected]
Security reports and testing windowsThe security page